Design for Emotion: Ready for the Next Decade?
http://www.uigarden.net/english/design-for-emotion-ready-for-the-next-decade

Hekkert, Paul and Pieter Desmet
uiGarden
2007

Abstract:

The experience profile of a product can be described in terms of these experiential components. Once such an experience profile has been properly defined, it must be translated in all product properties the designer can affect. It has an effect on the sensorial aspects of the product, but also on the way it functions, it affects the way people operate the product and even the way the product is marketed. In sum, the profile has an impact on all aspects that together shape the human-product interaction.