Location is Everything When it Comes to Getting Information from SMEs
http://techwritervoices.com/2007/09/20/location-is-everything-when-it-comes-to-getting-information-from-smes-carcast/

Johnson, Tom H.
Tech Writer Voices
2007

Abstract:

A 20 minute monologue about the best way to get information from SMEs--sit by them, permanently if possible. Many IT organizations station the writer remotely from the developers, programmers, and other SMEs, but nothing could be more damaging to getting the information you need. Increasing your proximity also increases the communication you receive.