New Technical Writer: Use the Persona to Create the Most Useful Section of Your User Document
http://www.articlealley.com/article_136859_50.html

Millman, Barry
Article Alley
2007

Abstract:

A good User Document includes sections on how to set up, use, and care for the product. However, to create a great User Document, the technical writer should use the Persona, generated in the analysis of the User/Reader, to create the topics for the most useful section of the User Document. This article describes this procedure.