Karen A. Schriver: The InfoDesign interview
http://www.informationdesign.org/special/schriver_interview.php

Bogaards, Peter J.
InformationDesign
2005

Abstract:

Karen Schriver is the author of Dynamics in Document Design: Creating texts for readers, an extensive, multidimensional portrait of what readers need from documents and of ways to integrate word and image in order to better meet those needs. She is the former co-director of the graduate program in technical communication and document design at Carnegie Mellon University. Her company, KSA Document Design and Research, helps organizations improve the quality of their paper and electronic communications through strategies based on research and best practices.