Conducting Successful Interviews With Project Stakeholders
http://www.uxmatters.com/MT/archives/000221.php

Baty, Steve
UXmatters
2007

Abstract:

A simple, semi-structured, one-on-one interview can provide a very rich source of insights. Interviews work very well for gaining insights from both internal and external stakeholders, as well as from actual users of a system under consideration. Though, in this column, I'll focus on stakeholder interviews rather than user interviews.