Using Six Sigma to Improve our Technical Review Return Rate
http://www.stc.org/ConfProceed/2004/PDFs/0011.pdf

Walker McCombs, Sylvia
STC Proceedings
2004

Abstract:

This is a brief overview of Six Sigma principles and an introduction to basic methods used in a Green Belt project in a technical publications department. This Green Belt project addressed the impact of declining return rates of technical reviews to both quality and cost. The author explains how the project originated and which Six Sigma methods were selected and implemented. She will review several examples of methods used to identify feasible solutions. The intended results of this project are to increase the return rate and, more importantly, to improve documentation quality and greatly reduce the department's cost of rework.