Practitioners as Students: What We Can Learn About Teaching Usability
http://www.stc.org/ConfProceed/2004/PDFs/0075.pdf

Levine, Barbara J.
STC Proceedings
2004

Abstract:

This paper presents the results of a study that contributes to our understanding of how to conduct and manage usability in the workplace. The study’s participants provided the dual perspective of practitioners working in industry and who are simultaneously enrolled in graduate studies. Recommendations for industry and academia are offered. The results have implications for helping technical communication professionals prepare for their expanding role in user-centered design.