Framework of Product Experience
http://www.ijdesign.org/ojs/index.php/IJDesign/article/view/66/15

Desmet, Pieter and Paul Hekkert
International Journal of Design
2007

Abstract:

In this paper, we introduce a general framework for product experience that applies to all affective responses that can be experienced in human-product interaction. Three distinct components or levels of product experiences are discussed: aesthetic experience, experience of meaning, and emotional experience. All three components are distinguished in having their own lawful underlying process.