Information Product Development Process Quality: Vision, Process, and Implementation
http://www.stc.org/ConfProceed/2004/PDFs/0006.pdf

Burroughs, Dia H. and Randy Clark
STC Proceedings
2004

Abstract:

Two members of the management team from LSI Logic Storage Systems' Technical Publications Department review how their team developed a vision statement and an information product development process based on that vision statement. The workshop provides participants opportunities to learn about the value of vision statements and production processes as well as to begin developing these materials for their own organizations. Participants will also share ideas on how to maintain process integrity through customer focus, team feedback on product and process quality, and strategic continuous improvement. Participants will receive materials that enable them to draft their own vision statements, information product development processes, and continuous improvement team operating practices.