Information Design and Becoming a Business Partner
http://www.stc.org/ConfProceed/2004/PDFs/0005.pdf

Knemeyer, Dirk
STC Proceedings
2004

Abstract:

The information age provides great opportunity--and threat--to technical communicators. By understanding more about the general domain--specifically the relationship between communication and information design--we have the opportunity to become valued business partners to our employers and clients.