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Moving your company to a content management system requires intense commitment and planning by everyone: management, writers, and vendors. Allow at least a year to define and develop the necessary tools, and provide training and support for the writers on an ongoing basis. As a writer, documentation department, or vendor, you should participate in the planning, development, and implementation. To ensure success, conduct rigorous testing, do a pilot project, and encourage teams to share information freely.
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Content Management from the Trenches
http://www.stc.org/ConfProceed/2004/PDFs/0049.pdf
Pierce, Kathleen and Erin Martin
STC Proceedings
2004
Abstract: Moving your company to a content management system requires intense commitment and planning by everyone: management, writers, and vendors. Allow at least a year to define and develop the necessary tools, and provide training and support for the writers on an ongoing basis. As a writer, documentation department, or vendor, you should participate in the planning, development, and implementation. To ensure success, conduct rigorous testing, do a pilot project, and encourage teams to share information freely.
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