Behavior-Based Performance Expectations
http://www.stc.org/ConfProceed/2004/PDFs/0002.pdf

Crawford, Vanadis, Angela Pitts, Rosalind Radcliffe and Leah Ann Seifert
STC Proceedings
2004

Abstract:

Many organizations document job-oriented expectations for their employees and tend to leave behavior-based performance criteria to the individual managers. Or, they may lump so many different jobs into a single performance criteria definition that that definition becomes meaningless for any individual group. In this paper we will discuss the difference between job-oriented expectations and behavior-based performance expectations. We will describe the process we used to create our performance expectations and will show some examples.