Avoiding Client/Contractor Nightmares: Best Practices for Contractor Management
http://www.stc.org/ConfProceed/2004/PDFs/0001.pdf

Michaels, Sherry, Maggie Haenel, Ann Backhaus
STC Proceedings
2004

Abstract:

You've secured the budget to produce some badly needed, high visibility deliverables. Part of that budget includes funding for contractors. To help manage and guide the communications between your contractors, your staff, and your management, you want to use your company's best practices. The best practices of the contractor or provider firm you employ should closely match your own company's best practices. Beginning on the "same page" will eliminate headaches and expenses during the lifecycle of the project. A quick comparison of practices and procedures enables you to proceed with the project confident that you are using competent outside resources.