Visible: The New Valuable
http://www.stc.org/ConfProceed/2005/PDFs/0013.pdf

Granger, Christine and Austin Skaggs
STC Proceedings
2005

Abstract:

Documentation departments have value; however because of the disconnection with the rest of the company, that value rarely get accurately communicated. Therefore, it is the department’s responsibility to show their value by becoming more visible. This paper describes how one technical writing department overcame negative perceptions by making themselves visible in five different ways.