Using Scenarios for the Evaluation of Municipal Web Sites
http://www.stc.org/ConfProceed/2005/PDFs/0069.pdf

de Jong, Menno D.T. and Leo R. Lentz
STC Proceedings
2005

Abstract:

It appears to be difficult for experts to predict the problems users of documents and websites experience. Realistic usage scenarios may help experts to achieve better prediction rates, since they focus the experts' attention explicitly on the users and their use situations. We developed a set of scenarios for evaluating municipal websites, and used them to evaluate 15 websites. In this paper, we will describe the scenario evaluation method, and the feedback it helps to provide. The results suggest that a scenario-based evaluation method may be a fruitful way of enhancing experts' sensitivity for detecting user problems. open, except for the instruction to concentrate on potential reader problems.