Usability Testing in Academic Programs: A Report from Five Universities
http://www.stc.org/ConfProceed/2005/PDFs/0067.pdf

Dayton, David, Susan Feinberg, Roger Grice, Tharon Howard and Judith A. Ramey
STC Proceedings
2005

Abstract:

This paper reports on usability testing within five leading academic programs in technical communication. The authors give some background on usability testing at their respective institutions, describe their facilities, and briefly relate how their programs in technical communication incorporate usability testing into teaching, research, and consulting.