Creating Goal-Oriented, Task-Based Navigation for Information with the Darwin Information Typing Architecture (DITA)
http://www.stc.org/ConfProceed/2005/PDFs/0048.pdf

Swope, Amber and Michael Priestley
STC Proceedings
2005

Abstract:

By organizing information around the goals that users are trying to accomplish, you can provide task-based information that truly addresses user needs. This article walks through the steps for creating more useful information navigation by implementing information development best practices with examples in the Darwin Information Typing Architecture (DITA).