Is a Documentation Wiki in your Future?
http://www.infomanagementcenter.com/enewsletter/200708/feature.htm

Hackos, JoAnn T.
Center for Information-Development Management
2007

Abstract:

If we can solicit user participation in a Web 2.0 knowledge community (a volunter wiki documentation, for example), we might have a powerful means for creating high quality content. But how should this process work?