Wash Your Hands After Reading This Manual
http://www.geoff-hart.com/resources/2001/wash.htm

Hart, Geoffrey J.S.
Geoff-Hart.com
2001

Abstract:

The next time you complain about the usability of your computer, think of this: despite patently suboptimal design, Windows computers are really no more difficult to use than your washroom, and the washrooms have been around for an awful lot longer. The bottom line--you should pardon my choice of words--is that despite manifest flaws in both technologies, each lets you accomplish surprising quantities of work. And technical writers take heed: this appalling gap in end-user documentation could just be the next million-selling 'for Dummies' book.