Exploring Information Design and Development
http://talk.bmc.com/blogs/blog-gentle/anne-gentle

Gentle, Anne
BMC Software
2007

Abstract:

Known to write a script or two to automate repetitive tasks like help builds, she also likes to write posts about XML-based information models like Darwin Information Typing Architecture (DITA). She often experiments with online help technology, enjoys writing blog entries, and wants to find new ways to use communication to help people understand technical solutions to complex problems.