Keep Pesky Business Types at Bay by Focusing on the Strategic Goal
http://articles.techrepublic.com.com/5100-6314_11-5034332.html
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Hardin, Ken
TechRepublic
2003

Abstract:

If you have ever been forced to deal with business types who have no technical know-how, then you know how these types can work against IT's progress. Here's how to improve your business/IT communication by concentrating on the strategic goals.