Tips for Writing Effective Training Material for Beginners
http://articles.techrepublic.com.com/5100-6263_11-5077224.html
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Dray, Jeff
TechRepublic
2003

Abstract:

You may think that because you're an expert, it will be easy for you to write training materials for your low-level user base. But it can be tough to think like a beginner. Use these tips to create appropriate instructions for newbies.