Write Your Help Desk's Mission Statement to Raise Team Awareness
http://articles.techrepublic.com.com/5100-6263_11-5032967.html
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Davis, Jeff
TechRepublic
2003

Abstract:

One sure-fire way to improve help desk morale and raise awareness of your technical support team is to write a help desk mission statement. Get some tips on what to include and find some samples of other mission statements.