Sensitivity in Writing
http://www.stc-india.org/indus/042007/Best-Practices.html

Dalvi, Meghashri
Indus
2007

Abstract:

The biggest impact of globalization is our vast exposure to diversity. Compared to earlier generations, we regularly come across a variety of different people. As professional communicators, it is extremely important for us to recognize this diversity and represent it sensitively in content that we develop.