Measuring the Success Of a Classification System
http://www.boxesandarrows.com/view/measuring-the

Barker, Iain
Boxes and Arrows
2007

Abstract:

When working with government and large private organizations on complex information systems, project managers and business representatives often demand early-stage validation that the proposed classification system provides the user-friendly solution they are charged with delivering. They also require this validation in a format that will be engaging for senior business stakeholders.