Comics: Not Just for Laughs!
http://www.boxesandarrows.com/view/comics-not-just-for

Sedaca, Rebekah
Boxes and Arrows
2007

Abstract:

Every project has its own unique set of 'opportunities'--also known as challenges. Many of these challenges relate not to the quality of our work, but rather to the communication of our ideas. Often in the course of design, you must communicate complicated concepts to a non-technical (and often uninterested) project sponsor, client, or stakeholder. So how do you capture their interest, get their understanding and buy-in, and finally move on?