Added by Geoff Sauer on Jun 19, 2007. Average rating: 4.50/5.00 (n=2, std dev: 0.71)
Usability testing methods have not changed significantly since the origins of the practice. Usability studies typically address human performance at a readily observable task-level, including measures like time to complete a task, percentage of participants succeeding, type and number of errors, and subjective ratings of ease of use. Certain types of questions are difficult to answer efficiently with these techniques.
Karn, Keith S., Steve Ellis and Cornell Juliano Conference on Human Factors in Computing Systems 1999
Abstract:
Usability testing methods have not changed significantly since the origins of the practice. Usability studies typically address human performance at a readily observable task-level, including measures like time to complete a task, percentage of participants succeeding, type and number of errors, and subjective ratings of ease of use. Certain types of questions are difficult to answer efficiently with these techniques.