Digital Libraries: Still a Long Way to Go
http://journals.syne.org/pub/index.php?journal=IJTC&page=article&op=view&path[]=62
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Kudesia, Saurabh
International Journal for Technical Communication
2007

Abstract:

Apart from implementing the right technology, libraries need a clear understanding of changing user requirements, the capabilities and limitations of emerging technologies, and the changing nature of scholarly communication.