Industrial-Strength Technical Communication
http://www.stc.org/stcmembers/botc/botcJan_2007.asp
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Davis, Douglas W.
STC
2007

Abstract:

In the nineties, if an employer took one glance at your résumé and started to fall in love with you, it probably had a lot to do with your long list of software tool skills. Nowadays, most employers couldn't care less about tools. It's all about industry experience.