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Usability testing brings with it images of sterile usability testing labs...users grappling with tasks set out for them, unsure if the test measured their merits or those of the help system...and experts talking in hushed tones of 'cognitivism, constructivism, behaviourism and what-have-you-ism'. A close observation and accurate record of user interaction with the artifact to be tested, in a real-life environment, can often ascertain if the document was worth its screen captures and fonts by establishing the only fact that counts - Did it help or not? As a writer, who began my career in communication at an advertising agency, I have often used a few 'tricks-of-the-trade' routinely used by copywriters, (like emphasis on the word FREE in advertisements), with predictably happy results, from the 'user-perspective'.
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A Lesson in Usability
http://www.stc-india.org/indus/022007/CurrentTrendsAlbeit.html
Babu, Harini
Indus
2007
Abstract: Usability testing brings with it images of sterile usability testing labs...users grappling with tasks set out for them, unsure if the test measured their merits or those of the help system...and experts talking in hushed tones of 'cognitivism, constructivism, behaviourism and what-have-you-ism'. A close observation and accurate record of user interaction with the artifact to be tested, in a real-life environment, can often ascertain if the document was worth its screen captures and fonts by establishing the only fact that counts - Did it help or not? As a writer, who began my career in communication at an advertising agency, I have often used a few 'tricks-of-the-trade' routinely used by copywriters, (like emphasis on the word FREE in advertisements), with predictably happy results, from the 'user-perspective'.
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