How to Create a Site Where Users Can Actually Find Information: Interview with Thom Haller
http://techwritervoices.com/2007/01/23/how-to-create-a-site-where-users-can-actually-find-information-thom-haller/

Haller, Thom and Tom H. Johnson
Tech Writer Voices
2007

Abstract:

Thom Haller, information architect and director of the Center for Plain Language, talks about how to create a site where users can actually find the information they're looking for.