Caroline Jarrett on User Interface Design
http://techwritervoices.com/2007/05/19/stc-conference-caroline-jarrett-on-user-interface-design/

Jarrett, Caroline and Tom H. Johnson
Tech Writer Voices
2007

Abstract:

Jarrett is one of the authors of User Interface Design and Evaluation, a beginning text for technical communicators moving into user interface design. Jarrett says this book is a perfect start for users looking to add usability basics to their toolbox. She also talks about forms, and how the best forms are ones you barely notice.