Creating Help in the Web 2.0 Age
http://techwritervoices.com/2007/05/10/neil-perlin-creating-help-in-web-20-age/

Perlin, Neil E.
Tech Writer Voices
2007

Abstract:

This is a presentation titled 'Creating Help in the Web 2.0 Age' that Neil Perlin gave to the Suncoast Chapter in Tampa, Florida in February 2007. Neil talks about what Web 2.0 is, and how help can be delivered on the fly according to specific user requests.