
Creating a Universal Usability Agenda
http://www.uxmatters.com/MT/archives/000136.php
Quesenbery, Whitney
UXmatters
2006
Abstract:
How do you keep usability, accessibility, and user experience requirements on track while developing standards? It is part of the very nature of standards to focus on details--and in the process, to sometimes lose sight of the real goals. This is especially true when a standards-making process goes on for a long time, a situation is highly political, or most people are focused on technology issues.