Conflict and Communication: The Good Will Hunting Technique
http://communicationcurrents.com/index.asp?sid=1&issuepage=12&False

Cesaratto, Todd
Communication Currents
2007

Abstract:

In the self-help section of bookstores, there is abundant advice for communication in everyday situations--with bosses, parents, children, lovers and even animals. Worthwhile advice is to be found, but there also exists a prominent strain of advice that offers solutions that actually worsen the problem.