Usability and its Significance in the Content World
http://journals.syne.org/pub/index.php?journal=IJTC&page=article&op=view&path[]=52
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Wadhwa, Vikas
International Journal for Technical Communication
2007

Abstract:

Usability is more than just a means to achieve a certain percent satisfaction with the user. It is a 'common sense' approach to impart good quality methodologies to the system, be it related to design, placement of icons, navigation, content, or structure, that will eventually improve the product quality. Vikas discusses how usability relates to other facets of technology, and how Technical Writers can play a vital role in improving the product, while balancing usability and content.