Old Dogs, New Tricks
http://www.usabilityprofessionals.org/upa_publications/upa_voice/volumes/2007/february/old_dogs_new_tricks_voice_training.html

Sampson, Fred
Usability Professionals Association
2007

Abstract:

What if we could offer a course or two on usability, on thinking like a user, on design thinking, on the user-centered design process?