Power from the People: Assessing the New Online Participatory Tools for Your Organization
http://www.idealware.org/articles/participatory_tools.php

Delany, Colin
IdealWare
2006

Abstract:

New online participatory tools like blogs, YouTube, and MySpace can be powerful and valuable--if they mesh with your goals. Colin Delany walks through the benefits and costs of common participatory tools and suggests which are likely to be useful for you.