Tech Writing 2.0: Special Report on New Trends in User Documentation
http://www.cherryleaf.com/techwriting.htm

Pratt, Ellis
Cherryleaf
2006

Abstract:

This report outlines the developments in what many are calling "Web 2.0" and the impact that these developments may have on technical and user documentation. We've called these trends "Tech Writing 2.0". Tech Writing 2.0 promises a new means of communication that business can use to promote and support their products and services. This means that the nature of technical communication will change.