Usable Interface Design
http://www.informationarchitects.jp/why-are-computers-still-so-hard-to-use

Information Architects Japan
2006

Abstract:

As an information designer the interfaces we currently work on - no matter whether Apple or Windows, bother me. Yes, OS X looks a lot better than its predecessors, and Windows' upcoming rip off of OS X looks better than the previous rip off. But however pretty, glossy and lickable those Interfaces may look, no matter how many twist and turn effects they build in - the problem they have is not one of special effects. If a good interface were a matter of special effects, George Lucas' Industrial Light and Magic might do a very good job.