Abstract:
To save yourself heartache, introduce the accounting department to the idea of measuring the total value returned minus the cost of documentation. After all, if the accounting department understands one thing, it's saving (or attempting to) save money. If you can show them that, yes, you did do fewer pages, but it saved three days of your time and managerial review, four thousand dollars in printing, and many hours of customer service dealing with disgruntled users, the department may be more understanding.
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