After the CMS Implementation Project
http://www.steptwo.com.au/papers/cmb_afterimplement/

Robertson, James
CM Briefing
2004

Abstract:

Much effort is focused, on the selection and subsequent implementation of a content management system (CMS). While it is obviously vital to ensure that the initial implementation project is successful, this is only the beginning of an ongoing commitment to growing and enhancing the use of content management throughout the organisation.