Added by Geoff Sauer on Aug 03, 2006.
Average rating: 1.50/5.00 (n=4, std dev: 1.00)
 


Surveys or questions posed to users may not be entirely useful when determining whether a user's experience with the help feature was successful or not. The author provides instructions on implementing a tool that will provide this kind of feedback.
 
  View all 740 works published by Intercom  
  Home>Articles>Documentation>Online>Assessment

  View all works in 'Documentation'
  View all works in 'Online'
  View all works in 'Assessment'

Please share your rating/opinion of "Obtaining User Feedback: How Useful Are Your Online Help Systems?".
 PoorExcellent 
The link to this work seems to be broken.

Copyright © 2001-09 by the EServer. All rights reserved.Add a Work | Update this Work | Discussion Forum | Habitués  

Social Networks Image Map There are 12 readers currently online: 1 registered user and 11 guests. Register.