Managing the TWI Mailing List: As Tough as it Gets
http://2brahulprabhakar.blogspot.com/2006/02/managing-twi-mailing-list-as-tough-as.html

Prabhakar, Rahul
Blogspot
2006

Abstract:

The success or failure of any mailing list depends entirely on its members - as in how effectively can they contribute on the list or how diligently can they enhance the quality of ongoing discussions. If you watch closely, the level of discussions combined with the maturity of posters is what characterizes these mailing lists to a large extent. For instance, take a firsthand look at Technical Writers India mailing list or TWI, as it is popularly called.