As globalization of business continues at a rapid pace, employees are increasingly being asked to absorb and learn from materials that are not written in their first language. These materials range from key corporate policies and procedures that all employees must follow to specific training on products, health, safety or compliance. Very often this is training content created in English at the American parent company and distributed to regional and global offices, where in many cases employees are expected to have a “working knowledgeâ€Ω of English as a second or third language. But there are serious problems with this approach that stem directly from poor reading comprehension and also from learners’ misperceptions of the level of language facility they have actually achieved.
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