Enabling Mass Customization for your Technical Communication: a Paradigm Shift
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Rombauts, Yves
tekom
2005

Abstract:

Today technical communication departments are facing the challenge of producing a continuously increasing volume of technical documentation. Indeed, as companies accelerate the pace of new product launches in response to changing markets and competitive forces, so must the technical authors produce more, and faster, the accompanying documentation for these new products. We also recognize that information users are not a uniform group; they have different product knowledge, different backgrounds and may have different reasons for using a product. As such, they need specific, personalized documentation rather than a standard one-size-fits-all document.