Empathize with the Writer
http://journals.syne.org/pub/index.php?journal=IJTC&page=article&op=view&path[]=16
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  peer-reviewed

Lawrence, Prema
International Journal for Technical Communication
2006

Abstract:

It is my firm belief that every technical writer is passionate about her work and would put in her best efforts to deliver high quality. If you are a manager or an editor and are shaking your head in disagreement, think again. Why would someone want to submit a work of poor quality?