Rendezvous with KnowGenesis - Peter Ring
http://journals.syne.org/pub/index.php?journal=IJTC&page=article&op=view&path[]=14
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Kudesia, Saurabh
International Journal for Technical Communication
2006

Abstract:

Documents should be user-friendly, no doubt. And tools need to be writer-friendly, and bring out the best ability of the writer to create user-friendly documents. From user-friendliness to how technical writing has changed over the years, Peter Ring shares with us insights gained from decades of experience in the field.