Knowledge Management: A Practical Perspective
http://journals.syne.org/pub/index.php?journal=IJTC&page=article&op=view&path[]=26
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  peer-reviewed

Kudesia, Saurabh
International Journal for Technical Communication
2006

Abstract:

As organizations realize the real benefits of knowledge management, they are prepared to invest in a consistent and long-term model to leverage their true potential. But what are the critical factors determining the success of these knowledge management programs?