Promoting Usability at Lucent Technologies
http://www.stcsig.org/usability/newsletter/0605-award.html

Coyle, Cheryl L. and Karen L. Ziech
Usability Interface
2006

Abstract:

We sponsored an award to raise awareness of the importance of usability. Instead of focusing on what projects had done wrong with regard to usability, we decided to reward a project for doing things right!